FAQ's

How long will my order take to arrive?

If you are in UAE you can expect your order to arrive next day or you have the option for same day shipping in the UAE if you place your order before 14:00 UAE.

  • Same day Dubai - for orders placed up-to 12:00 (collected from us between 3-6 pm and delivered by 9pm on the same day)
  • Same day UAE - for orders placed upto 12:00 (collected from us between 3-6pm and delivered by 11pm on the same day)
  • Next day UAE - for orders placed up-to 16:00 (collected and delivered the following day)
  • Same day Dubai urgent delivery - reach out & we can try make it happen hello@sweetpea.ae

If you are in KSA you can expect your order to arrive next day if you place your order before 12:00 KSA.

 

Can I track my order?
UAE:
Yes, once your order is dispatched from our warehouse you will receive an email & SMS from Transguard. 

KSA: Yes, once your order is dispatched from our warehouse you will receive an email & SMS from DHL.

 

What payment methods do you accept?

  • We accept VISA and MasterCard payments online via our safe payment gateway - Stripe.
  • Cash or credit card on delivery in UAE only.
  • Buy Now Pay Later with Tabby - pay in installments.

 

Do you ship internationally?
We can - please email us on hello@sweetpea.ae to get you a quote.

 

What happens if I change my mind?
All fully priced items can be exchanged or refunded within 14 days of purchase with a valid receipt.

Sale items can be exchanged within 7 days of purchase with a valid receipt. We do not offer refunds on any discounted items.

Reach out to us at hello@sweetpea.ae

 

What happens if I receive a damaged item?
Tell us asap! We check our products before dispatch to make sure they are in perfect condition. We also take great care to wrap them securely. If however, damage occurs in the delivery process please contact us for a replacement with 4 days of your delivery. Please email hello@sweetpea.ae and send a photo of the damaged item and the parcel or box.

 

What happens if I receive a faulty item or an item with missing pieces?
We take great care to create and deliver quality products but from time to time things can go wrong. If you receive a faulty item or an item with missing parts or pieces, please let us know within 4 days of your delivery. Please email hello@sweetpea.ae and tell us what has happened, from there we can send out a replacement right away.

 

Do you keep my credit card details?
When purchasing from Sweet Pea LLC, card details are transmitted through a secure server. Card data is not held by Sweet Pea LLC after processing.

 

If I buy something from sweetpea.ae will I be added to your email list?
Yes, when purchasing from Sweet Pea ME LLC your email address is added to our mailing list. You can opt out at any time by unsubscribing from the newsletter.